Q: How could you keep the products' assurances?
A: Before we source the products, we'll verify the manufacturers, make sure they are able to work with. And after the production, we'll make random inspections to make sure the quality of goods. Normally, the payment to factories is 30% T/T deposit, if we find outputs are not qualified, we can return back to factories. Until we get the qualified goods, then we'll pay factories last payment.
Q: How could you charge for sourcing services?
A: We'll add each items from 5% to 10% of values, if big orders could talk for a discount. Includes sourcing products, inspect samples, and arrange shipment.
Q: What is your guarantees?
A: About the products guarantees, based on different products, factories offer half year to one-year guarantees. Most items if broken please send back to us to exchange a good one, but no re-fund could done.
Q: How about the payment terms?
A: Order amount less than $5,000, full payment should be paid before production.
Order amount more than $5,000, 30% deposit and 70% last made before shipping.
Payment includes Products amount, sourcing commission and shipping fee.